Check before agreement
The merchant identity, exact goods, full price, delivery and applicable cancellation or return terms should be supplied with the individual agreement.
If the order is wrong
Keep the reference, labels and a clear description of the issue. Use the contact form without including card details or unnecessary personal information.
Before returning anything
Request the correct instructions and return address for your particular order. Do not assume a website address is a returns location.
Your rights
Nothing in this site information removes rights that apply under relevant consumer law. The appropriate process depends on the actual order and the issue raised.